Being a customer service consultant, keynote speaker, author, and whatnot, I find that people approach me with questions about customer service at the unlikeliest times. The other morning, some guy ...

A customer survey starts with the development of a questionnaire. Marketing research professionals will usually get input from other functional areas of the company, like brand and advertising, so ...

Opinions expressed by Entrepreneur contributors are their own. Do you sometimes think your customers are clueless based on the questions they ask? If so, you are not alone. A new survey from ...

The articles and discussions for Customer Service Week 2016 that I’ve seen focus on “external customers”--you know, the people we used to simply call “customers.” The people who fill the company ...

Not long ago, I was wandering through a used bookstore and happened upon an old article in a magazine from the 1950s about customer service. Treasure trove! (OK, so, you have your quirks and I have ...

On Aug. 20, one of us at the Tribune Editorial Board had an annual checkup with a Northwestern Medicine physician. Love the staff, love the doc. All good. That is, until Aug. 24, when the needlessly ...

Opinions expressed by Entrepreneur contributors are their own. Customer service is entering a renaissance. Technology is completely redefining what it means to help your customer base, with use of ...

Every business these days should have a website that is easily accessible to customers. One of the best reasons to launch a website if you haven’t already is that this is probably one of the most ...

If you're looking for a quick response to a customer service question, don't count on e-mail, according to a new study. Only a third of the companies surveyed by Jupiter Research bothered to ...