When you have to call a customer service line, where's your patience on a scale of 1-10? "Most people start at a nine or nine-and-a-half," says Amas Tenumah, who wrote a book called Waiting for ...

Wouldn’t it be nice if every company made it as easy to cancel a subscription as it was to sign up? Of course, many don’t. It’s frustrating to call customer service lines that aren’t answered or get ...

To really build customer satisfaction, increase year-over-year growth and improve your brand, you need customer service and support that’s just as hyped as your products and services. If either of ...