To kick off Customer Service Week 2016 (which starts Monday), let me pose a question that may sound like a no-brainer: Does practice make perfect in customer service? The answer, surprisingly, is "not ...

It makes a powerful difference in your customer service success and operational excellence to train everyone in your company to have a “default of yes, to do their part toward creating a company where ...

Kind words are worth much and cost little. This creates opportunity: when you can’t out-spend the competition, the solution is to out-support them. When customer service is given the credence it ...

Free customer service training is being offered to businesses in South Cumberland. The full-day programme, Welcome Host Gold, ...

Customer service theories and models are all about attracting customers and keeping them with your business. The key thing to aim for in this case is loyalty. Although this is called customer theory, ...