Last week my hard drive crashed. It was working fine and then the screen locked, the computer powered down, and that was it. Kaput. Dead. If you’ve never had a hard drive crash on you, you’re lucky.

Since the Help Desk launched last year, we've received loads of requests for the best ways to preserve different kinds of data in our lives: think voice mails, conversations and even cherished home ...

No one expects their computer to crash or be destroyed, but it happens. Maybe the water heater breaks and floods your office, or perhaps it gets infected with a virus, or even worse. A wrong click on ...