The frontline agent's job has become more complex. Convergys Corporation's Jason Mitchell offers his thoughts on why the traditional knowledge-based training approach is no longer adequate to ensure ...

Ahmad, an early career professional, picks up a glass of water and reflects on his recent performance review conversation. He feels accomplished for having delivered strong financial results, as well ...

It’s a conversation many people on hiring teams have had: knowledge vs. skills. In the cutthroat world of recruiting and hiring, we often find ourselves caught up in debates about which is more ...

AI agent fervor has permeated the software development world. But, we’re no longer talking about a singular, all-knowing AI. Rather, emerging agentic workflows rely on multiple specialized agents ...

AI-powered, interactive knowledge bases are transforming static documentation into dynamic, contextual experiences that learn from every user interaction.