Crave can exclusively reveal the malaise at the heart of O2 customer support. The mobile network's problems, we have discovered, stem from a peculiar recruitment policy -- namely offering employment ...
O2’s 4G service has been restored after data services were down for the entire day on Thursday. Customers faced almost 24 hours without access to internet on their phones after a “global software ...
Mobile operator O2 is outsourcing the management of its customer services centres to Capita in a 10-year deal, expected to be worth about £1.2bn, but the union representing callcentre staff have ...
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