Vonage, part of Ericsson, announced the launch of its native integration with ServiceNow Voice, built on the ServiceNow AI ...

‘The acquisition of Cuein is essential to [ServiceNow’s] vision of creating more integrated, intelligent systems that connect AI agents, data, and workflows. For AI agents to truly be effective, they ...

Enterprise workflow automation software provider ServiceNow Inc. won’t stop throwing its money around. The company today announced plans to acquire a startup called Parlo that’s focused on natural ...

Fully automated solution connects real-time customer engagement with enterprise workflow automation to eliminate service gaps and drive faster, smarter resolutions By combining industry-leading AI ...

LAS VEGAS, May 07, 2025 (GLOBE NEWSWIRE) -- Zoom Communications Inc. (NASDAQ: ZM) and ServiceNow (NOW), the AI platform for business transformation, today announced plans to integrate Zoom CX with ...

ServiceNow's new chatbot works across applications and can summarize customer service interactions and perform case, incident, and agent chat summarizations; act as a virtual agent; and perform search ...

Enterprise workflow software giant ServiceNow Inc. is beefing up its platform with yet another dose of generative artificial intelligence capabilities. The new features, which come as part of the new ...

LAS VEGAS--(BUSINESS WIRE)--Knowledge 2024 — Today at ServiceNow’s annual customer and partner event, Knowledge 24, ServiceNow (NYSE: NOW), the AI platform for business transformation, showcased AI ...

Multi-year agreement between ServiceNow (NOW) and OpenAI will enable direct customer access to frontier model capabilities, custom ServiceNow AI solutions, and increased speed and scale with no ...

Enterprise software vendor ecosystems are nothing new. Even in the early days of enterprise computing when a handful of mainframe vendors dominated the market, each of them worked with partners, ...

Customer and employee service avatars demoed for ServiceNow Now Assist, powered by NVIDIA speech, LLM, and animation generative AI technology, highlight the potential for even more engaging, personal, ...