This brief explains how Multiplexing may impact the licensing needs of Microsoft customers. “Multiplexing” is when individuals use hardware or software to pool connections, reroute or indirectly ...

Microsoft has confirmed that a hacker who successfully exploits a zero-day SQL vulnerability could gain system administrator privileges. Here’s how to fix it.

♦ UPDATE: Learn about companies that are applying this timeless advice today. A version of this article appeared in the July–August 2008 issue of Harvard Business Review. James L. Heskett is a Baker ...

The idea that companies must “delight” their customers has become so entrenched that managers rarely examine it. But ask yourself this: How often does someone patronize a company specifically because ...