The idea that companies must “delight” their customers has become so entrenched that managers rarely examine it. But ask yourself this: How often does someone patronize a company specifically because ...

Non-fiction books usually have special features to help you find the information you need quickly. This can be really useful because it means that you don’t need to read the whole book to find out ...

An obituary of Tony Hoare, a pioneer and one of the greatest programmers in the early history of computing.