PORTLAND, Ore., March 18, 2026 /PRNewswire/ -- The Federal Communications Commission (FCC) is considering new rules requiring customer service agents to be based in the United States, with the ...

ANDERSON, Ind. — Christina Hannah is an emergency medical technician in Madison County. She has often stopped at the Subway restaurant on Broadway Street on her way to work, especially on days she ...

OVER-THE-RHINE, Ohio (WKRC) - A new valet service launching in Over-the-Rhine aims to make evenings out more convenient by eliminating the need to search for parking. Cincinnati Center City ...

You twisted your ankle during a ruck march last month. It still hurts, but you didn't go to sick call because you had a field exercise coming up. Your knee started bothering you after jumping out of ...

The acting director of the National Park Service believes 2025 was a “ass-kicking year.” Advocates for what polls say is the most popular federal agency might use the same term, but with a far ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

Google Ads has supposedly added more integration between the main Google Ads platform and reporting and the niche Local Service Ads platform. Some can now see conversion tracking actions in the Google ...

The U.S. Secret Service dismantled a massive telecommunications network hidden throughout the New York City area, forcing investigators to confront a startling reality surrounding threats to national ...

The day the Oklahoma Tax Commission (OTC) launched its new cloud-based call center, its Taxpayer Resource Center processed 105 more calls than usual and reduced its time to write call summaries. The ...

DENVER — Dan Smoker was trying to salvage a dream vacation, but it ended up in a nightmare. His call to United Airlines' customer service line ended with him talking to someone else who charged his ...

In hindsight I’ll say: I always thought going crazy would be more exciting—roaming the street in a bathrobe, shouting at fruit. Instead I spent a weary season of my life saying representative.

The new Gemini-fueled Verizon chatbot will still let customers talk to a real human upon request. The new Gemini-fueled Verizon chatbot will still let customers talk to a real human upon request. is ...