Customer management in Jira Service Management sits at the intersection of usability and control. Ignoring it leads to ...

To address the global trend toward open-source systems for network operators, Airoha Technology, a subsidiary of MediaTek, announced today that following three years of collaborative development with ...

Intercom plans to expand Fin beyond customer service into sales and marketing—positioning it as a direct competitor to ...

Chainguard is expanding beyond open-source security to protect open-core software, AI agent skills, and GitHub Actions.

Zendesk is acquiring Forethought, a company that builds software to automate customer service interactions, the companies announced on Wednesday. The deal is expected to close by the end of March.

A world that runs on increasingly powerful AI coding tools is one where software creation is cheap — or so the thinking goes — leaving little room for traditional software companies. As one analyst ...

SAN FRANCISCO--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced it has been named to G2’s 2026 Best Software Awards, for both Best Agentic AI ...

Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced it has been named to G2’s 2026 Best Software Awards, for both Best Agentic AI Software and Best Customer Service ...

A few months ago, I walked into the office of one of our customers, a publicly traded vertical software company with tens of thousands of small business customers. I expected to meet a traditional ...

Remote-first AI coding startup Kilo doesn't think software developers should have to pledge their undying allegiance to any one development environment — and certainly not any one model or harness.

Researchers have published the recipe for an artificial-intelligence model that reviews the scientific literature better than some major large language models (LLMs) are able to, and gets the ...